Sessions

A session is a sequence of events produced by Steps in one or more Flows. In other words, a session is an entity that contains the data about a conversation (may it be a call or a chat). Any first Flow trigger starts the session (meaning any Step can initiate the session start, not only the Gateway Step).

Every session has its session ID - a unique identifier that helps recognize or restore the needed session from the storage. You can find your session ID in Logs and use it to see the traffic for this specific session.

Every session has a life span equal to the life span of the event it is subscribed to. The event uses the same timeout as the one defined in the Gateway Step. There is no limit as to how long OneReach.ai can store a session, though we do not recommend setting longer life spans, as they will take up the memory storage.

The Flow sends the command to end the session.